Shipping & Returns
Quick Processing with Customization: At DRK woods (Dwara Rama Krishna Timbers), we move swiftly to process and dispatch your orders. However, dispatch timing may vary depending on the extent of customization required for your unique furniture piece. Typically, your order is ready to go within [4 to 8 Weeks] from when you confirm it, ensuring a prompt start to delivery.
Trusted Shipping Partners: We've teamed up with reliable carriers to ensure your furniture arrives securely. When you check out, you'll see different shipping options, including standard and faster delivery, catering to your preferences.
Clear Shipping Costs: Our shipping fees are straightforward, and calculated based on size, weight, destination, and your chosen shipping method. You'll see these costs before finalizing your purchase.
Global Outreach: While our main focus is local deliveries [INDIA], we're open to discussing international shipping options. If you're interested in shipping abroad, chat with our friendly customer service team for details.
Tracking and Confirmation: Once your order's on its way, we'll send you an email with tracking info. It's a simple way for you to keep an eye on your shipment until it reaches your doorstep.
Help with Shipping Issues: If your item arrives damaged or goes missing, get in touch with us right away. For damaged goods, follow our Damage Policy for steps to swap or fix them. If your shipment gets lost, we'll work with our shipping partners to sort it out pronto.
Specific Shipping Rules: Some items might have shipping limitations because of their size, weight, or what they're made of. Check the product description or ask our customer service team if you have any questions about shipping particular items.
Seasonal Considerations: During busy times like holidays, shipping might take a bit longer due to lots of orders and carrier schedules. To make sure your delivery arrives on time, it's smart to place your orders early.
Get in Touch: For any questions or detailed shipping help, our customer service team is here for you. Drop us a line at email@example.com
Returns: At Dwara Rama Krishna Timbers, each piece is meticulously crafted to order,
making our items ineligible for return once delivered. We prioritize personalized
craftsmanship, ensuring every creation meets your specifications and expectations.
Damage: In the unfortunate event of a damaged product upon delivery, we are
committed to replacing it promptly. To qualify for an exchange due to damage, sharing
sufficient evidence of the damage during the unboxing process is imperative. Please
provide images or videos showcasing the condition of the delivered item.
Our dedicated team will assess the extent of the damage and propose a suitable
resolution, which may include on-site repairs or a replacement of the damaged product.
Cancellation: Once an order is placed, cancellation is permissible within 24 hours of its
confirmation. Any cancellation beyond this period will not be eligible for a refund but will
be issued as a credit note.